Head of Product

Location: Remote or hybrid working from our office near Spitalfields, or at home

Role Type: Permanent, Full Time

Salary Bracket: £65,000 - £75,000

Reporting to: Director of People and Operations

As the Head of Product, you will play a key role in developing the Product Team’s capability, as well as being responsible for the quality of the products and services it delivers to our customers.

What you'll be doing in the role

The Product Team is responsible for implementing strategy, building the roadmap, applying agile principles to organise work and working with the organisation to bring products and services into production. A key part of the role will be to build capability across the organisation to facilitate product development, launch, and continuous improvement. You’ll bring global best practice to the design of the Function and also respond thoughtfully to the specific strategic needs of Makers.

  • Working with the Director of People and Operations as well as Senior Management Team (SMT) to define the short, medium and long term evolution of our product suite.
  • Bringing best practices on agile, project management and customer experience.
  • Developing an iterative and evidence led approach to product design and improvement.
  • Leading the end-to-end full product life-cycle.
  • Owning and maintaining product documentation ensuring curriculum and associated documentation are clear and easily adopted by other teams.
  • Building capabilities across the rest of the organisation to implement and improve new products.
  • Helping to develop and coach other team members on products.
  • Overseeing the continuous improvements of our products.

As a manager, you will:

  • Inspire your own team and the rest of the organisation to bring the very best product practice to Makers.
  • Ensure your own team and the whole organisation has the right product skill set either through training or recruiting.
  • Bring a collaborative cross-team product design and development approach to Makers.
  • Be able to influence the rest of the organisation without always having direct line management responsibility.
  • Drive process improvements and adoption and keep pace with rapid growth while motivating others to meet the challenges.
  • Contribute to and drive forward the product strategy.
  • Set up and ensure KPIs are successfully achieved.

We see this being done by:

  • Outstanding strategic direction
  • Building team effectiveness and future capability
  • Managing and developing others and self
  • High quality of delivery
  • A management style that promotes trust over fear
  • Continuous improvement by reflection
  • Ensuring career joy for the team
  • Ability to set priorities, outline what is out of scope and bring people along the journey

What you’ll bring to the role

  • Experience as Head of Product, Senior Product Manager, Project Manager or Service Design Expert with agile, product management and customer experience design.
  • Product knowledge - understanding of product development and best practice.
  • Flexible approach - is theoretical and hands on, capable of both doing the work and teaching others.
  • Inspiring and collaborative - to assess new ideas and roll new products out successfully.
  • Efficient project management & process improvement skills.
  • Data driven and results oriented.

Why join Makers

Makers is a coding bootcamp and apprenticeship provider. We’re on a mission to be the brand of choice for aspiring devs and employers with a vision of creating career joy in a representative tech industry.

Our purpose is to transform lives and organisations by bridging tech industry needs and under-discovered talent.

At Makers, we believe everyone deserves a job they love. We’re proud of our culture which is built on trust over fear with a core mission to transform lives. We value growing as people by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively. We care about being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners, and for each other.

Our Benefits & Perks

  • We have a minimum holiday policy, rather than a maximum. We encourage our team to take at least 30 days a year (excluding UK Bank Holidays), including a Winter and Spring break when we shut down between late December and January, and mid-year for a week. The whole company takes a break, so you’ll have peace of mind in knowing that nobody is working, not just you.
  • We embrace holistic health at Makers, where mental health matters and is just as important as physical health, which is why we offer unlimited fully paid wellness leave from day 1.
  • Private Medical Insurance (after you’ve been with us at least 3 months);
  • £500 Learning & Development allowance per annum and paid time off dedicated to your training & learning;
  • Fully hybrid working from our office located near Spitalfields or at home;
  • Join twice-weekly yoga and daily meditation sessions run for the staff and students;
  • 20% discount on classes & treatments at Triyoga studies across London;
  • Company pension contributions;
  • Enhanced parental pay & leave - up to 20 weeks fully paid maternity leave, up to 8 weeks fully paid paternity & secondary caregiver leave, and up to 20 weeks fully paid adoption leave.
  • Access to a Perks at Work account which provides access to a range of shopping and other leisure discounts.

You should apply if…

  • You connect to our mission - You’re excited about our mission at Makers to change lives, and help to create an environment where our team can do their best work and thrive.
  • You have a growth mindset - You love learning, are open to new opinions and approaches, and enjoy continuously developing yourself and others.
  • You prioritise joy - You care about others and are able to empathise, communicate effectively, overcome challenges and help create a supportive and joyful place to work.
  • You value trust over fear - You value trust in your working relationships and are able to work in an environment that values transparency, open feedback, clear communication, and challenging the status quo as key foundations.

At Makers, diversity and inclusion are core to our mission. Ensuring our people feel included and valued is critical for us to live the Makers' values: Nurture a growth mindset, Trust over fear, and Prioritise joy. We are actively working towards fostering a strong culture of belonging for both our students and our people and encourage applications from all backgrounds, abilities, communities, and industries. We see the value behind the new ideas you could bring to help us achieve our mission.

If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re sorry. Second, we’d really like to hear from you about it so we don’t do it again.