Technical Community Manager
Location: Our campus located near Spitalfields (remote for now due to COVID-19)
Role Type: Permanent, Full Time
Reporting to: Marketing Director
Everyone deserves a job they love. At Makers, we retrain people as software developers and kickstart their careers by placing them in tech teams across the UK.
You deserve a job you love, and we’ve got one for you.
Makers is Europe’s first and leading ‘coding bootcamp’ - where career-changers retrain as software developers. Founded in 2013, we’ve helped more than 2,200 people begin a new career in software, building long-term relationships with tech employers big and small.
We’re pretty good at what we do, according to our clients (both developers and employers), industry bodies, the press and the government. We can only get better by working with you.
Makers helps people kickstart their technical careers. To keep our work relevant, we must stay close to the industry. Our 2,200-strong alumni community work in that industry every day and so are our most valuable advocates, advisors, and friends. We're looking for a Technical Community Manager who will build on this already excellent relationship, both to provide genuinely valuable resources and experiences to them, and to invite their expertise, advice, and goodwill to bear on our toughest challenges as we fulfil our mission of making the wider tech industry a better place to work and grow. Community is therefore at the very heart of everything we do at Makers.
We’re looking for someone who’s skill set lies at the intersection of technical knowledge and community engagement. We have a number of different communities ranging from potential students for our software development bootcamp, through to our >2,200 professional developer alumni, and our audience of B2B Hiring Partners (including the likes of Google, LEGO, Compare the Market, Deloitte and more).
As a Technical Community Manager at Makers, you’ll be responsible for growing engagement within our various communities, delivering value to both the community members and also Makers. Due to our developer-centric communities, it’s essential that you have at least 1 year technical experience (this can be as a professional developer, developer advocate, technical coach, etc.) with working knowledge of at least one programming language. Some previous experience working with a community, organising meetups or mentoring is also a key requirement.
Your primary focus will be on our alumni community, made up of over 2,200 professional developers from junior to senior devs and CTOs, up to 8 years into their careers, working in every industry imaginable. It’s the loveliest bunch of people you ever could wish to work for; full of kind, caring and engaged devs each with their own unique story. Strong evangelists are also important to us from a business-perspective — as just one example, we currently see around 60% of our paying students coming from alumni referrals.
We want you to continue to nurture our communities into networks of ‘Makervangelists’:
- Our alumni should be proud to be Makers and hold a high opinion of us long into their careers.
- Potential students should know that we’re the top bootcamp to learn to code and change their lives.
- Our B2B audience needs to instantly think ‘Makers’ when looking for the highest quality, most diverse tech talent with which to grow their teams.
Although we have many initiatives already in place, we are looking for someone who can come in and augment this with their own ideas and strategy. Makers is at a really exciting time of scale-up growth, and this is a dream community to work with where you can really leave your mark, lead positive change and build up a huge number of contacts in the wider developer community. Once a Maker, always a Maker!
What you’ll be doing
You’ll have a high level of autonomy in this role and are welcome to propose initiatives and ideas that will contribute towards company goals with the Marketing Director. Be agile, experiment with your ideas, collect feedback, analyse the data and iterate.
Some examples of the work you could be working on include:
- Organising events for our alumni community on any topic you/they deem relevant — from mental health & wellbeing to machine learning
- Writing and delivering technical workshops for our early-stage programmers in our Learn Coding community
- Curating, fostering and moderating engaging discussion in our Slack communities
- Building an exclusive technical B2B community
- Leveraging the community itself to scale your role — how do we foster self-organisation and organic engagement
- Building an alumni-to-alumni mentoring program from the ground up
- Assisting our Events Manager with some of our most exciting events, such as the Makers Unconference
- Leveraging our community to support other areas of the business such as coaching and marketing
- Ensuring we maintain a strong alumni online review culture
- Supporting our Content Manager to craft blog articles on alumni initiatives, technical articles, success stories, etc.
- Really getting to know our community and building strong relationships, finding out who is the expert in every domain and nurturing the community by creating valuable connections
- Promoting community contribution and reviewing updates to our Alumni Handbook GitHub repo
- Producing and analysing the next Alumni Survey
- Working with the Partnerships Team to help promote mid- and senior-level roles to our alumni
Who we’re looking for
- have at least 1 years technical experience (this can be as a professional developer, developer advocate, technical coach, etc.)
- have some experience working with a community (this could be organising meetups, mentoring, volunteering, open source contribution, etc.)
- have fantastic interpersonal skills and be comfortable with both individuals and large groups for when you run workshops or organise alumni events — don’t worry, they’re very friendly
- be an entrepreneurial self-starter and be comfortable with autonomy
- be a high-energy individual with a positive attitude
- be willing to go the extra mile to serve our community members and give them those ‘wow’ moments
What you’ll get out of it
- Unparalleled exposure to a hugely valuable network of some of the UKs most sought after businesses
- Build first-name terms relationships with our alumni who are anywhere up to senior devs, tech leads, CTOs and founders in a wide range of industries
- Hone your public speaking and interpersonal skills
- Hoover up knowledge from the events you choose to run and speakers you invite
- Stay plugged into the tech world and news to foster engaging discussion
- Nurture your technical skills through running workshops, events and potentially building tools for our communities
- Experience building new meetups, event series and large-scale events
- Build a real legacy in our community that will last for decades to come
At Makers we’re proud of our environment which is built on trust over fear with a core mission to transform lives. We value growing as a person, by learning transparency, vulnerability, the growth mindset, emotional intelligence, perhaps some hard truths about yourself, and how to give and receive feedback honestly and productively. We care about being surrounded by a diverse group of bright, motivated people, who all really care about doing the very best they can for our students, for our hiring partners and for each other.
- We have a minimum holiday policy, rather than a maximum. We encourage our team to take at least 30 days a year (excluding UK Bank Holidays), including a Winter and Spring break when we shut down between late December and January, and mid year for a week. The whole company takes a break, so you’ll have peace of mind in knowing that nobody is working, not just you.
- We embrace holistic health at Makers, where mental health matters and is just as important as physical health, which is why we offer unlimited fully paid wellness leave from day 1.
- Private Medical Insurance (after you’ve been with us at least 3 months);
- £500 Learning & Development allowance per annum and paid time off dedicated to your training & learning;
- Join twice-weekly yoga and daily meditation sessions run for the staff and students;
- 20% discount on classes & treatments at Triyoga studies across London;
- Company pension contributions;
- Enhanced parental pay & leave - up to 20 weeks fully paid maternity leave, up to 8 weeks fully paid paternity & secondary caregiver leave, and up to 20 weeks fully paid adoption leave.
- Access to a Perks at Work account which provides access to a range of shopping and other leisure discounts;
- Apply with your CV, Cover Letter, and answers to our application questions
- We’ll review completed applications and get back to you as soon as possible
- If invited to begin the interview process here’s what to expect:
- Phone screen with Tommy, our current Community Manager
- Interview with some members of our Marketing Team
- Interview with some members of our Technical Team
- Final stage interview with our CEO/SMT member
We’re building a working environment (and recruitment process) where everyone feels welcome and included - we know we can do a lot better, and we’re committed to learning what more we can do to improve. If reading this job description has given you any doubt about whether you’d feel welcome or included at Makers, first, we’re sorry; and second, we’d really like to hear from you about it, so we don’t do it again.